Tag Archives: Leadership

Human Relations & Motivation

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Anton, a technical specialist at a Pharmaceutical Company, left his manager’s office and walked back to his desk. He sat there quietly for a moment staring at the window wall that faced the area he shared with several other technicians. Suddenly, Anton picked up the heavy urn that held the dozens of colored pens he used in his work. As his colleagues looked up from their desks, Anton dumped the pens on the floor and smiled at them. He stood … Continue reading →

Managing Conflict: The A-E-I-O-U Model

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A dour Englishman was seated on a train between two ladies arguing about the window. One claimed that she would die of heatstroke if it stayed closed. The other said she would expire of pneumonia if it was opened. The ladies called the conductor, who didn’t know how to resolve the conflict. Finally, the gentleman spoke up. “First, open the window. That will kill the one. Then close it. That will kill the other. Then we will have peace.” The above obviously is … Continue reading →